AMS : Field Agent is a system designed to help lenders distribute instructions for field visits to their panel of field agent firms electronically.
Reports can be customised depending on the type of job being instructed and independent management information ensures that those managing the process can retain tight controls over service level agreements and future allocation of work based on individual performance.
Identifying and measuring success is also easier using a central system. Effective reporting allows lenders to focus on the results that matter to them most e.g. an agent firm hits turnaround targets but has a low success rate.
- Lender-controlled allocation process
- Works with any type of data feed
- Full data encryption
- No double keying
- Automatic instruction receipt
- Automatic return of reports
- Full audit trail
- A single integration to multiple Field Agent Firms
Clients & Integration Partners
What our clients say...
"Connecting to the Arrears Management System will enable us to receive instructions electronically from lenders and distribute work to our extensive network of field agents in an even more timely and efficient manner. Our network which is one of the largest in the UK will also be able to return reports via AMS ensuring speed and accuracy. We are very pleased to be connected to the Arrears Management System as this single integration means that any lenders on AMS can use it to pass work to us." Andrew Fowler, managing director of PSP Fieldcall said:
"We often visit borrowers in very difficult circumstances and so it is vital that we are able to act swiftly when we receive an instruction for work as often a sustainable resolution can be made with the borrower if discussions are held in a timely manner. By integrating with The Charlbury Group Arrears Management System it will enable us to receive instructions efficiently and will also allow us to return data to the lender electronically ensuring that the borrowers' needs are communicated quickly and accurately. Additionally, a single integration to the arrears management system connects us to the raft of lenders already connected to The Charlbury Group."
Fees and Charges
- No set up fees or on-going development fees for anyone
- Limited IT / no IT work required as we have built the pipe work and many of the direct connections already
- Field Agent Firms pay TCG £2.95 plus VAT for all returned reports